Modern Animal

Modern Animal, is a forward-thinking and mission-driven veterinary care company headquartered in Culver City California and located in California, Arizona, Texas, and Colorado. The company sought to reinvent the traditional clinic experience for pets and their owners. However, as the company expanded, they encountered significant challenges in their de novo clinic opening process. Their conventional, list-based ordering method involved placing numerous separate orders, resulting in uncoordinated shipments and inefficiencies that overwhelmed staff. Team members spent considerable hours tracking and managing deliveries, spending anywhere from 2–3 weeks receiving inbound items to stock the clinic. This diverted focus from core operations and strategic clinic development.

Recognizing the need for a more efficient and scalable solution, Modern Animal began a smart-business-buying relationship with HAQM Business to tackle these issues. HAQM Business proposed an innovative approach to streamline their procurement process through a kitting and palletized delivery solution. Collaborating with a third-party seller, HAQM Business developed custom kits containing all the essential items required for clinic openings such as janitorial supplies, breakroom items and other consumables the company stocks across all their clinics. These kits were then consolidated onto pallets and direct-delivered as a single, timed shipment. This groundbreaking method transformed Modern Animal’s workflow and significantly reduced the complexity of their operations. As Patrick Reding, Procurement and Sourcing Manager for Modern Animal explained, ”This allowed us to receive the full open order on the first day of receiving week, making it easier for the team to break down shipments, record inventory and stock items in a more timely manner. It also helped reduce our environmental footprint by minimizing the number of boxes delivered to each new clinic.” In addition, Patrick said, “By working with HAQM Business on this project, we were able to reduce our receiving timeline from fourteen days to just three. This improvement allowed us to set the clinic up for success more quickly and with greater accuracy around inventory levels.”